Customer Engagement Manager

Job Title: Customer Engagement Manager

Location: Cape Town, Tyger Waterfront office (office based with optional, 2-days per week remote work policy)

About NOA

NOA is an integrated renewable energy independent power producer, established to provide its customers with innovative and flexible solutions on their journey towards ‘Net Zero’ emissions and low-cost clean energy – by wheeling the energy generated by utility scale solar and wind generation facilities, augmented by battery energy storage systems.

To achieve this, NOA has assembled several critical building blocks:

• A strong balance sheet with secured and disbursed equity funding from blue chip shareholders (the Old Mutual group, via the Ideas Managed Fund and the AIIF 4 Fund, both managed by AIIM) with long standing commitment to the renewable energy space in Africa.;
• An innovative capital and operational structure backed by a top-tier South African commercial institution; and
• development partnerships with several of the most successful project developers in South Africa, with successes in both the Renewable Energy Independent Power Producer Program (REIPPP) and the Commercial and Industrial (C&I) space.
• An aggregation entity (NOA Group Trading) aimed, in part, at disrupting the conventional project finance model that has characterised the C&I space to date, which has recently obtained their trading licence from NERSA.
• Demonstrated track-record through some of the first private wheeling transactions to enter construction (including 30MW currently in operations for a listed mining company) and more than 625MW of wind and solar generation facilities in the financial close process
• An agile group of energy sector veterans committed to making a major contribution to the low-carbon energy transition – both in South Africa and across the rest of the African continent – who have been assembled to realise a mission of delivering more than 10GW of clean energy generation in the next 10 years.

About the Role

NOA seeks an experienced Customer Engagement Manager to join our Trading Operations team. In this role, you will take end-to-end responsibility for the success of our customer relationships from the post-contracting, through the onboarding and long-term supply phases.

You will report to NOA Trading’s Head of Operations, and you will play a pivotal role in our customer success function, to set NOA and our customers up for long-term successful engagements.

The ideal candidate will be a skilled communicator with a passion for serving customers, adept at solving problems, managing complex projects, and maturing the customer’s buy-in to the NOA mission of being a critical part of each customer’s net zero ambitions.

Key responsibilities:

This role is responsible for delivering a seamless customer journey from onboarding to electricity supply by ensuring operational readiness, effective contract management, and strong relationship- building. As a Technical Account Manager, you will leverage commercial, technical, and legal expertise to guide customers and enhance engagement. Key responsibilities include:

• Customer Relationship Management – Build and maintain strong, long-term relationships with customers to ensure satisfaction and successful engagement.
• Customer Contract Management – Oversee and ensure compliance with contractual obligations, addressing risks and optimizing agreements where necessary.
•  Customer Performance & Reporting – Track customer performance, generate reports, and provide insights to enhance service delivery and efficiency.
•  Cross-Functional Collaboration – Work closely with sales, trading operations, finance, legal, and leadership teams to align customer needs with business objectives.
•  Content Creation & Process Improvement – Develop customer resources, improve engagement processes, and drive efficiencies in account management
•  Onboarding Project Management & Coordination – Lead end-to-end customer onboarding, ensuring smooth integration by managing timelines, dependencies, resources, and deliverables across multiple workstreams.
•  Account & Market Analysis – Analyze customer consumption, energy allocation data, and market trends to identify opportunities for optimization and develop targeted engagement strategies.
•  Market Expertise – Interest and ability to continuously learn about the evolving South African electricity market, staying updated on regulatory changes to effectively guide customers through market transitions.

Required Qualifications & Experience:

I) Qualifications

•  5+ years of experience in customer-facing roles, specializing in technical account or contract management, ideally managing large corporate accounts in the commercial or industrial sectors.
•  Experience in the energy or renewables space will be advantageous.

II) Experience

•  Strong Communication and Relationship-Building: Able to connect well with stakeholders at all levels, including senior executives.
• Effective Listener, and Presenter: Skilled in understanding needs, and delivering clear presentations.
• Problem Solver and Conflict Resolver: Handles challenges and navigates corporate structures effectively.
• Analytical and Systematic: Thinks critically and designs efficient processes.
•  Clear Documentation Skills: Creates easy-to-understand and detailed reports.
• Tech-Savvy: Proficient in a range of software and adaptable to learning new tools independently to optimize workflows and enhance customer experience.

III) Attributes

•  Customer-focused Passionate about serving customers
•  Problem-Solver: Proactively identifies challenges and implements effective solutions.
•  Detail-oriented: Accurate, thorough, and attentive to details.
•  Flexible and Adaptable: Thrives in a fast-paced, evolving environment.
•  Organized and Self-Motivated: Effectively prioritizes and manages multiple tasks.

Benefits

•  Competitive salary in line with experience, short term incentive and equity investment exposure
•  Opportunity to work in a dynamic, mission-driven company with strong financial backing and a deep commitment to help unlock the just energy transition in South Africa.
•  Be part of a growing team at the forefront of the South African renewable energy industry.

To apply for the role, email your resume to careers@noagroup.africa together with a cover letter that highlights your relevant work experience and achievements that make you an ideal fit for the role, and what motivates you to join the NOA mission.